Terms of Use

Terms of Use

Effective Date: May 2026

This website is operated by Faeve, LLC (“Faeve,” “we,” “us,” or “our”). By accessing or using faeveusa.com (the “Site”), including purchasing products or using any services made available through the Site (collectively, the “Services”), you agree to be bound by these Terms of Use (the “Terms”), as well as our Privacy Policy and any additional policies referenced here.

If you do not agree to these Terms, do not use the Site.

1. Eligibility

You must be at least the age of majority in your state or province of residence to use this Site and purchase from us. You may not use the Site for any unlawful purpose.

2. No Medical Advice; OTC Use

Content on this Site is provided for informational purposes only and is not medical advice. Nothing on this Site is intended to diagnose, treat, cure, or prevent any disease.

Our products are intended to be used only as directed on the label. Always read and follow the Drug Facts label and other product instructions. If you are pregnant, nursing, taking medications, have a medical condition, or have questions about product use, consult a qualified healthcare professional.

3. FDA / Regulatory Statements

Certain products may be marketed as OTC drug products pursuant to applicable FDA regulations and monographs. We do not make claims beyond what is permitted by applicable law and labeling requirements. Statements on the Site may be updated to reflect regulatory and product changes.

4. Orders, Pricing, and Product Availability

All prices, product descriptions, and availability are subject to change without notice. We reserve the right to limit or refuse any order, including orders that appear to be placed by dealers, resellers, or distributors.

We may cancel or refuse orders at our sole discretion, including in cases of suspected fraud, pricing errors, inventory limitations, or fulfillment constraints. If we cancel an order after payment has been processed, we will issue a refund to the original payment method.

5. Shipping, Returns, and Refunds

Shipping timelines are estimates and not guaranteed. Risk of loss passes to you upon delivery to the carrier, as permitted by law.

Returns, exchanges, and refunds are governed by our Return Policy (incorporated by reference). Please review it before purchasing.

6. Subscriptions and Recurring Purchases 

If you enroll in a subscription or recurring order program, you authorize us to charge your selected payment method at the stated frequency until you cancel. Subscription terms, cancellation windows, and changes are described at checkout and/or in our subscription policy.

7. Promotions and Discount Programs

We may offer promotions, discount codes, or verified discounts (including military/service discounts). Terms may vary by promotion and may exclude certain products or be discontinued at any time.

Founding Member Discount Program

As a thank you to our earliest supporters, Faeve, LLC offers a Founding Member Discount ("Discount") to eligible customers who participated in the Kevo-Prophen Founding Member Preorder Program. The following terms govern this Discount:

Duration. The Founding Member Discount is intended to be honored indefinitely for all qualifying Founding Members, for use on purchases made directly through Faeve's owned and operated sales channels, including faeveusa.com.

Limitations. Faeve, LLC reserves the right to modify, suspend, or discontinue the Founding Member Discount solely in the event that contractual obligations with third-party retail partners, distributors, or marketplace platforms (including but not limited to national or regional retailers) prohibit or restrict direct-to-consumer discounting practices on Faeve's owned channels. This modification will not be made for any other commercial reason.

Notice. In the event that the Founding Member Discount must be suspended or discontinued for the reasons stated above, Faeve, LLC will provide all active Founding Members with no less than sixty (60) days advance written notice via the email address associated with their account prior to any change taking effect.

No Cash Value. The Founding Member Discount has no cash value, is non-transferable, and may not be applied to taxes, shipping, or third-party retail purchases.

Governing Terms. Faeve, LLC reserves the right to verify Founding Member eligibility at any time. Discount codes found to be shared, resold, or used fraudulently will be revoked without notice.

8. User Content: Reviews, Comments, and Submissions

If you submit reviews, testimonials, comments, photos, or other content (collectively, “User Content”), you represent that you own or have permission to share it. You grant Faeve a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, translate, and display such User Content for business purposes (including marketing), unless prohibited by law.

We may remove User Content at our discretion, including content we believe is misleading, unlawful, inappropriate, or noncompliant with applicable regulations.

Do not submit content that includes medical claims, diagnoses, lab results, or any content that implies outcomes beyond permitted OTC labeling.

9. Intellectual Property

All Site content—including text, graphics, logos, product names, images, videos, and design—is owned by Faeve or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or exploit Site content without our express written permission.

10. Prohibited Uses

You agree not to:

  • Use the Site for unlawful purposes

  • Attempt to gain unauthorized access to systems or accounts

  • Introduce malware, scrape the Site, or interfere with Site security

  • Misrepresent your identity or submit false information

  • Use the Site to violate intellectual property rights or privacy rights

11. Third-Party Services and Links

The Site may include third-party tools or links (e.g., payment processors, analytics, social platforms). We are not responsible for third-party content, services, or policies. Use them at your own risk.

12. Disclaimer of Warranties

THE SITE AND ALL SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, EXCEPT WHERE PROHIBITED BY LAW.

We do not guarantee uninterrupted or error-free operation of the Site.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FAEVE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL ARISING FROM OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS.

IN ALL CASES, OUR TOTAL LIABILITY WILL NOT EXCEED THE AMOUNT YOU PAID TO FAEVE FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify and hold harmless Faeve and its affiliates from any claims, damages, liabilities, and expenses (including attorneys’ fees) arising from your misuse of the Site, violation of these Terms, or infringement of any rights of another.

15. Dispute Resolution; Arbitration (Optional but Strong)

If you want a “strong shield” like your competitor, include arbitration. If you’d rather keep it friendlier/less aggressive, you can omit this section and keep disputes in court. Here’s a balanced version:

Any dispute arising out of or relating to these Terms or the Site will be resolved through binding, individual arbitration, except that either party may bring claims in small claims court if eligible. Arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration will take place in [Your County/State] unless the parties agree otherwise.

YOU AND FAEVE AGREE THAT CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

(If you want, I can tune this for Florida specifically and make it match current best practices without sounding hostile.)

16. SMS/MMS Terms 

If you offer SMS marketing, you should add a separate section like your competitor’s, but shorter. Tell me if you’re using Postscript/Klaviyo Attentive/etc. and I’ll tailor it. For now, here’s a clean placeholder:

If you opt in to receive SMS/MMS messages, you consent to receive recurring automated marketing and informational texts at the number provided. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP to unsubscribe; reply HELP for help.

17. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after changes constitutes acceptance.

18. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles, except where federal law applies.

19. Contact

Faeve, LLC
hello@faeveusa.com